To find more information about errors, select the dropdown that most closely matches your experience.
Before re-attempting your purchase, check your account. If an order was placed, the order status will appear on the page just after you sign in. Only re-attempt your purchase if you don’t see your order or receive a confirmation email.
If you’re unable to locate your specific error below, visit our help article My activity has been paused or suspended — I’m a genuine fan. What should I do? for troubleshooting tips.
Review the list below for the error you experienced. It may not apply to your exact error, so please follow the instructions provided to you within the error message when possible.
You’ll need to retry your card information, try a different payment method or contact you financial institution if you get any of the following errors:
- Your Payment Provider Has Declined This Transaction
- Payment Declined Due to Invalid CVV
- We Are Unable to Process Your Request
- Your Payment Provider Has Declined This Transaction
- Payment Declined Due to Incorrect Expiration Date
- An Error Has Occurred
You’ll need to select new seats or complete your purchase without unavailable items:
- Time’s Up
- Something Went Wrong
- This Page Has Expired
- Payment Has Failed
- Parking No Longer Available
- Extra Item No Longer Available
If you’re still having trouble, try disconnecting and then reconnecting to your Internet provider, then resubmit your purchase.
APIError
You can resolve this by:
- Clearing the app cache
- Uninstalling and reinstalling the app
- Using our mobile site instead of the app
Your Browsing Activity Has Been Paused
The site has detected unusual activity, such as repeated page refreshes or clicks within a short time.
In most cases, it’s only temporary. Next time you access the site, turn off any automated tools or browser extensions and avoid refreshing or clicking repeatedly.
We’ve Paused Activity Due To High Activity On Your Network
A significant amount of activity was detected from your network. This can be caused by sharing the same internet connection with multiple people, which typically occurs at an office, school or through public wifi.
You haven’t done anything wrong, but we pause sessions like this to protect fan tickets and accounts because they can mimic bot behavior. We recommend switching to a personal network like your mobile data, and wait a few minutes before accessing the site again.
We Need To Confirm It’s You
To protect fan accounts and tickets, we sometimes pause account activity if we detect unusual behavior. You can resolve this by following these steps:
- Sign out of your account.
- Sign back in to complete verification. You'll be asked for a quick selfie and a photo ID.
- Once verification is complete, you'll be able to continue on the site.
Your Session Needs To Be Verified With A Quick Refresh
Your session may have expired or cannot be verified. We recommend turning on cookies and JavaScript and refreshing the page once. If the error continues, try signing out and back into your Ticketmaster Account.
We’re Running Extra Protections for Fans, Verify You Are Human
We are enhancing our security protections and fans may be asked to complete a checkbox reCaptcha when trying to access our site. Once you complete the reCaptcha, you should be returned to the page you were trying to access within seconds. If you continue to see an error message and you haven’t already signed in to your account, you should first sign in before you complete the reCaptcha. If you are already signed in, sign out, close your browser tab, reopen your browser and sign in again.
Cookies and Graphics
Your browser must be set to accept cookies and graphics in order for you to purchase tickets from Ticketmaster because it allows the site to place your ticket information in your computer's temporary memory.
VPN, Apple Private Relay & Other Proxy Servers
Service providers may use a proxy server which saves copies of sites on their server rather than connecting users to the Internet or the site requested. This may prevent you from purchasing tickets as you need to access our system directly. Additionally, you may trigger an error if your VPN, Apple Private Relay or other software makes it look like you’re using multiple IPs.
If you receive a message that an active VPN or privacy tool has been detected, we recommend turning off any VPN or switching to a mobile network. Then refresh the page and sign in to continue. If you’re still blocked, try a different network or device, wait five minutes and try again.