How do I use the Ticketmaster app?

The Ticketmaster app offers a range of features not offered on mobile web view, including instant notifications for important events or artists and the ability to change between countries for purchase or entry. Most importantly, once you’ve viewed your mobile ticket in the app, it's automatically saved and ready to be scanned even without internet connectivity.

To download the free app, select your mobile device below:

Using the app

We’ve organized the app for easy navigation while purchasing and managing your tickets. Apple users will find these buttons at the bottom of their screen. Android users can navigate the app by tapping the three bars in the upper left corner to open the menu.

To learn more about each section, select the tabs below:

• The page will appear when you open the app. From here, you can search for your desired event using the search bar or by selecting a location and date.

   

  How do I purchase tickets on the app?

   

  Once you've selected the event you'd like to attend from the Home page, follow these steps from the ticket purchase page:

   

  1. Use the dropdown to select the amount of tickets you'd like to purchase.
  2. Tap the Filters button to sort the list of tickets by price and section or select a group of tickets under Ticket Type. If you're purchasing tickets during a presale, tap Unlock to add your code.
  3. Scroll through the list to see tickets by price or zoom in on the map to view the sections. Tap a section to view a list of all the available tickets in that area.
  4. Select your desired tickets.
  5. Review the ticket location, order subtotal and delivery method, then tap Next.
  6. Add or Select your payment method and choose if you'd like to opt into ticket insurance.
  7. Once you've reviewed the final details, agree to the Terms of Use and tap Place Order.
  
  

  What do the symbols on the purchase page mean?

  Visit What is the interactive seat map and how do I use it? for a full breakdown on the colors and symbols used on the purchase page.

• In this section, you can tap Add Favorites to create a curated list of upcoming events based on your favorite artists, performers, teams and venues.

• This page allows you to view and manage your tickets. Tap an event for more details about your ticket.

   

  You can also list your tickets by tapping Sell or transfer them to friends and family using the Transfer button. Visit our Help Center for step-by-step instructions.

• Manage your notifications, location settings and preferences from the Ticketmaster Account page. Or you can use the links under the Help & Guidance section to view articles from our Help Center.

  If you’d like to sign out of your account in the app, scroll to the bottom of the screen and tap Sign Out.

How do I change my country?

When you open the app for the first time, you’ll be notified that you can change countries by tapping the flag in the right hand corner.

Will the tickets I purchased before downloading the new app be in my Ticketmaster Account?

Yes, if you sign in using the same Ticketmaster Account credentials, you’ll have access to your purchases.

If you're having trouble viewing your orders, we recommend completely closing out of the app and reopening it. Otherwise, contact Fan Support for assistance. We’ll need to know if you’re using the new app, your phone or device model and the App Version number, which can be found in your Ticketmaster Account section under either About in the old app or Legal in the new app.

Can I still use my old Ticketmaster App?

Yes, but only for a limited time, and it doesn’t support all the countries covered by the new app. The new app offers the latest features, security, and updates for a better experience across 21 countries. The old app won’t receive updates, and a message will notify you when it’s no longer supported.